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Sorry to hear that

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“Sorry to hear that” is commonly used when we want to express our sympathy, condolences, or empathy towards someone who has shared a challenging experience or news with us. While it may seem straightforward, how we say these words can greatly affect how the other person feels and perceives our response. In this article, we’ll explore different ways to use “sorry to hear that” and other empathetic phrases to support and comfort those in need.

How to Respond Effectively

When someone tells us about their struggles or challenges, it’s natural to feel unsure how to respond. We may worry about saying the wrong thing or coming off as insincere. However, by following these tips, you can show your empathy and support in a genuine and effective way.

Acknowledge their feelings

The first step in responding effectively to someone’s feelings is to acknowledge them. Let them know that you understand their feelings and that their emotions are valid. You can say something like:

“I can imagine how difficult this must be for you.”

“It sounds like you’re going through a tough time.”

“I’m sorry you’re feeling that way.”

By acknowledging their feelings, you’re showing that you’re present and attentive to their needs. Avoid dismissing their emotions or telling them to “just cheer up” or “look on the bright side.”

Express your sympathy

Once you’ve acknowledged their feelings, express your sympathy and support. You can use phrases like:

“Sorry to hear that.”

“That’s really tough. I’m here for you.”

“My heart goes out to you.”

These phrases convey your empathy and support and show that you care about their well-being. You can also offer practical help, such as cooking a meal, running errands, or just being a listening ear.

Ask how you can help.

Another way to show your support is to ask the person how you can help. Sometimes, people may need help knowing what they need or hesitate to ask for help. By offering your assistance, you allow them to express their needs and feel supported. You can say:

“Is there anything I can do to help?”

“Would you like me to come over and talk?”

“Do you need some time alone, or would you like me to be there for you?”

By asking how you can help, you’re demonstrating your willingness to be there for them and support them in whatever they need.

Avoid giving unsolicited advice.

While offering help and support is important, avoiding unsolicited advice or opinions is equally important. Unless the person specifically asks for your advice, avoid telling them what they should do or how they should feel. Instead, focus on listening and being present for them.

Follow up

After you’ve expressed your sympathy and support, follow up with the person. Check-in on how they’re doing and ask if there’s anything else you can do to help. This shows that you genuinely care and that you’re not just saying the words to be polite. You can say:

“I wanted to check in and see how you’re doing.”

“Is there anything else you need right now?”

“I’m here for you if you need to talk or if there’s anything I can do.”

Following up shows that you’re committed to being there for the person, even after the initial conversation has ended.


Is it necessary to say, “sorry to hear that,” every time someone shares their story?

No, it’s not necessary to say those exact words every time. The most important thing is to express your empathy and support genuinely and authentically.

What should I say instead of sorry to hear that?

It is best to be genuine and authentic when expressing sympathy or empathy in words other than “sorry to hear that.” Try to find words that reflect your true self, like “I’m bumbed that happened” or “I feel for you.” Don’t overthink it as “sorry to hear that” is best expressed from the heart.

Is it OK to say sorry to hear that?

Assuming the situation is appropriate, it is acceptable to say, “sorry to hear that,” and it is often expected. You might not use those exact words, but you should tell the person you feel for them.

What if I don’t know what to say when someone shares their feelings with me?

It’s okay to feel unsure of what to say, and you can start by acknowledging their feelings and expressing your sympathy. Sometimes, just being present and listening can be enough.

What if the person doesn’t want to talk about it?

Respect their boundaries and tell them you’re there for them if and when they’re ready to talk. Only push them to share if they’re comfortable.

How can I show my support if I’m not physically present?

You can still show your support by sending a message, calling, or offering to help in any way you can. Let the person know you’re thinking of them and are there for them.


“Sorry to hear that” is a powerful phrase that can convey empathy, support, and comfort to those in need. Following the tips outlined in this article, you can respond effectively when someone shares their difficult experiences or feelings with you. Remember to acknowledge their feelings, express your sympathy, offer support, avoid giving unsolicited advice, and follow up with them. These simple yet powerful actions can greatly affect how the other person feels and perceives your response. So, the next time someone shares their story with you, don’t be afraid to show your empathy and support.